Scams and getting help
Nobody from Monvera will ever DM you or ask for your key. Real support is support@monvera.best.
Nobody from Monvera will ever send you a direct message, and nobody will ever ask you for your private key. There is no exception, no verification step, no support agent who needs it. Anyone who contacts you first claiming to be Monvera is trying to rob you, and on-chain theft cannot be reversed by anyone.
The only real channels
Section titled “The only real channels”| Channel | Address |
|---|---|
| App | monvera.best |
| Docs | docs.monvera.best |
| Support | support@monvera.best |
| Social | x.com/monvera_best |
Nothing else is Monvera. Not a lookalike domain with an extra word, not a Telegram group, not a Discord support ticket, not a form, not someone in your replies offering to sort it out. Type the address yourself instead of following a link somebody sent you.
What Monvera will never do
Section titled “What Monvera will never do”- Message you first, anywhere.
- Ask for a private key, a seed phrase, or a password.
- Ask you to send money to a new address to unlock, verify, release, or fix anything.
- Rush you. Urgency is the tool. Real support has no deadline.
If you think you were scammed
Section titled “If you think you were scammed”-
If you revealed your private key, treat that wallet as lost. Move anything left to a new account now — transfers cannot be reversed or frozen, by Monvera or anyone else.
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Secure the email or social login you sign in with: change the password and turn on two-step verification.
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Email support@monvera.best with what happened. Monvera cannot undo a transaction, but it can warn other people about the account or site that targeted you.
When it is not a scam
Section titled “When it is not a scam”Most alarming moments are ordinary. Check these before you write in.
- Your balance dropped. The market moved, and that is the risk you took.
- An older buy shows as settling. Trades now settle instantly, but a holding bought through the retired RFQ venue can still show this. It is already bought, already yours, already counted in your balance, and it unwraps on its own. Nothing is stuck.
- You lost your phone. You do not need support for that. Sign in again.
If none of that explains it, email support@monvera.best with what you did, what you expected, and what happened instead.
© 2026 Aibora · Documentation interface. Original Monvera materials retain their upstream attribution andMIT license.